Aviox Cloud Global Privacy Policy
Effective Date: October 9, 2023
Last Updated: April 3, 2026
Owner & Operator: Aviox Tech Solutions Ltd®
At Aviox Cloud (avioxcloud.com), operated by Aviox Tech Solutions Ltd®, we maintain a premier global infrastructure across 9 regions and 12 data centers. This Privacy Policy governs our data practices across our primary hosting platforms and our specialized enterprise ecosystems, including the Support CRM (support.aviox.net) and our Corporate Management Portal (corporate.aviox.net). We are committed to a "Privacy by Design" approach, ensuring that your personal data is protected under strict adherence to GDPR, UK GDPR (Data Protection Act 2018), CCPA, and LGPD standards. By utilizing our hosting services, enterprise software (HMS, ERP, LMS, CRM), or custom development solutions, you acknowledge the practices described herein.
Global Data Collection and Information Sources
We collect information through transparent and lawful means to ensure the professional delivery of our hosting and enterprise software suites. This includes identifiers provided during registration such as your legal name, email address, and telephone number .When you engage with our Support CRM, we collect technical logs and communication transcripts to provide efficient troubleshooting and long-term support. Our Corporate Management Portal collects organizational data, billing addresses, and tax identification numbers required for global financial compliance. All financial transactions are processed securely via Stripe, ensuring that Aviox Tech Solutions does not store sensitive cardholder data on its own infrastructure.
Legal Basis for Processing
We process your data under several legal frameworks to maintain service excellence. We operate on the basis of contractual necessity to provide our Cloud VPS, Dedicated Servers, and software solutions such as Hospital and School Management systems. We also act upon legitimate interests to secure our global network, prevent fraudulent activity, and optimize server performance across our subdomains. Furthermore, we adhere to strict legal obligations to comply with United Kingdom and global tax, anti-money laundering, and "Know Your Customer" (KYC) regulations. In instances where you have explicitly opted-in to receive launch updates or marketing communications, we process your data based on your informed consent.
International Data Transfers and Sovereignty
As a global provider with a presence in the UK, Europe, USA, Singapore, Japan, Australia, and India, your data may be transferred across international borders to facilitate high-availability service delivery. We utilize Standard Contractual Clauses (SCCs) to ensure that any data transferred outside the EEA or the UK receives an equivalent level of protection. Our strategic data center locations allow clients to choose specific regions to assist with their own local data residency and data sovereignty requirements, ensuring that cloud performance remains local while security remains global.
Comprehensive Global Privacy Rights
We extend professional data rights to our entire global user base to ensure full transparency. You maintain the Right to Access and Portability, allowing you to request a machine-readable copy of your personal data held within our hosting and CRM systems. You also possess the Right to Rectification to correct inaccurate information and the Right to Erasure, which allows you to request the permanent deletion of your data, subject to mandatory financial record-keeping laws. Additionally, you have the right to object to or restrict specific processing activities. Aviox Cloud maintains a rigorous policy of non-discrimination for any user exercising these fundamental privacy rights.
Data Security and Storage Architecture
We employ enterprise-grade security measures, including AES-256 encryption for data at rest and TLS 1.3 for data in transit. By utilizing encrypted tokens through Stripe, we maintain a zero-storage policy for raw financial details. Personal data is protected using industry-standard physical and electronic safeguards at our London headquarters and throughout our global data center network. Data is retained only for the duration necessary to provide active services, manage corporate accounts, or satisfy legal statutes of limitations, after which it is securely purged.
Information Sharing and Non-Sale Policy
Aviox Tech Solutions Ltd® maintains an absolute policy against the sale, trade, or rental of your personally identifiable information. We only share information with trusted third-party sub-processors, such as infrastructure partners and payment gateways, who are contractually bound to protect your data with the same rigor we do. We will only disclose data to law enforcement when presented with a valid, legally binding warrant from a jurisdiction with direct authority over Aviox Tech Solutions Ltd, specifically the United Kingdom.
Integrated Support CRM and Corporate Monitoring
We provide 24/7 Technical Support and expert monitoring through our dedicated Support CRM and Knowledge Base. Support data, including server logs and communication transcripts, is processed solely to resolve technical issues, perform custom application installations, or configure security patches. Our Corporate Management Portal manages enterprise-level accounts and billing during our standard working hours of Monday through Friday, 9:00 AM to 5:00 PM GMT, while our technical monitoring systems remain active 24/7.
Children’s Privacy and Global Compliance
In accordance with COPPA and global privacy standards, our services are strictly intended for individuals aged 16 or older (or 13 and older in the United States). We do not knowingly collect personal information from minors. If we discover that a minor has provided data without verified parental consent, we will take immediate steps to terminate the associated account and purge all related data from our active systems and backups.
Cookies and Tracking Technologies
We utilize essential and analytical cookies across our domains to maintain session security, remember user preferences, and improve the overall experience of our enterprise software. You may manage or disable cookies through your individual browser settings, though this may impact specific site functionalities. We respect "Do Not Track" signals and provide clear opt-out mechanisms for non-essential tracking in compliance with the EU ePrivacy Directive and the UK Data Protection Act.
Contact and Corporate Information
Aviox Tech Solutions Ltd is a registered company in the United Kingdom. For privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer through our support channels.
Corporate Address: 71–75 Shelton Street, London, WC2H 9JQ, UK
Company Registration No: 16437921
Support CRM: support.aviox.net
Corporate Portal: corporate.aviox.net
Email: [email protected]
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